CONTACT US
CUSTOMER SUPPORT WARRANTY SERVICES THREE LEVELS OF TRAINING
CUSTOMER SUPPORT
joymechanix jm team support
After the customer has purchased the system, JoyMechanix company closely monitors the customer’s progress and is ready to provide aid at any stage of filming. We will provide guidance as long as required until you are ready to work independently with our devices.
Service
  • Guarantee and post guarantee service
  • Remote diagnostics
  • Spare parts
Technology
  • Showing technological possibilities JM systems
  • Technology studies
  • Tooling and accessories
joymechanix jm team support

TECHNICAL SUPPORT AND WARRANTY SERVICES

Start Package

Technical support
+ Warranty
Technical support
+ Emergency
Technical support (assistance in the development of the installation plan, technical consulting)
Monthly remote diagnostics of the equipment
Field diagnostics of equipment to determine the condition and maintenance needs (1 time in 3 months)
Training of new personnel (1 group in 3 months)
24-hour consultation (if notified of a possible need in advance)
Software updates to the latest versions
Provision of a spare parts kit for the possibility of prompt repairs on the project
Training of the customer's personnel to carry out safe repair work with the replacement of the spare parts
Warranty repair of any damage within 30 working days without additional payments from the customer
Replacement of key components in case of detection of failure risks
Urgent repair of any breakage with a guarantee of restoring the equipment's operability within 48 hours
Storage of spare parts of equipment for urgent repair
Financial guarantees for prompt maintenance and warranty repairs
THREE LEVELS OF TRAINING
Training in the hangar
Technology studies
Maintenance in your place
of your first filmings

CONTACT US

HOW CAN WE ASSIST YOU?

By clicking on the button, you consent to the processing of your personal data. Privacy Policy
We use cookies to provide the best site experience.